Improving caregiver and team member experience to better support the healthcare mission
Insight
16 October 2023
The Employee Perspective on Healthcare Real Estate
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How can healthcare organizations improve the workplace for caregivers, administrators and support teams? For the past three years, JLL conducted the Patient Consumer Survey to examine how real estate plays into a consumer’s healthcare decisions and experience. This year, we shifted our perspective to the humans of healthcare, examining how workspaces can support the mission of caring for patients by improving employee attraction, experience and retention.
Attraction and retention of quality caregivers is critical to providing the best patient care
Healthcare facilities and real estate play an important role in supporting a healthcare organization’s mission
What do healthcare employees truly care about when it comes to their workplace? Elevating the healthcare workplace is crucial to retaining the best caregivers to support the mission of your healthcare organization. The Employee Perspective on Healthcare Real Estate examines the aspects of physical spaces that matter most to caregivers and enable a workplace culture that keeps caregivers happy.
How can hospitals and health systems improve the healthcare workplace for caregivers, administrators and support teams?
Cultivate employee attraction through flexibility.
Improve employee experience no matter your location.
Increase employee retention by focusing on well-being.
Cultivate employee attraction through flexibility
What are the most important factors caregivers consider when choosing a primary employer?
To attract talent, pay and benefits are the obvious place to start. Pay and benefits were ranked as the top factors (and in the top three) more often than any other reason. However, there are other levers employers can use aside from pay to increase their position with recruitment such as the specific role, culture, location and flexibility.
Improve employee experience no matter your location
How can healthcare organizations better their physical spaces to increase the employee experience?
Many providers, especially hospital systems, are rooted in the community to serve their patients and have large amounts of capital invested in their facilities; therefore, they do not have the luxury of moving their location. If a health system can’t move locations, there are numerous opportunities to improve it, including:
Address safety head on
Attract retailers to meet employee needs
Designate team member parking
Leverage technology when opening a new location
Increase employee retention by focusing on well-being
What does a workplace that promotes retention and supports well-being look like?
Shifting focus to what is inside the four walls, workplaces that promote retention allow the humans of healthcare to work efficiently, enable care for patients and support their well-being. Caregivers who are not considering leaving their job said their workplace was designed to work efficiently, enabling them to care for patients well and supported their well-being.