JLL strengthens Workplace Management business to tackle modern challenges

CHICAGO, April 23, 2025 – Organizations are facing unprecedented and complex challenges surrounding rising costs, their real estate portfolios, sustainability, attracting and retaining talent, and more. To address these challenges head on, JLL has combined facilities management, technical services, energy and sustainability, and experience and occupancy under its new dedicated Workplace Management (WPM) sub-business line in Real Estate Management Services (REMS). Led by Paul Morgan, WPM brings together approximately 51,000 facilities management, engineering, experience and mobile technical specialists who can safely and expertly address the dynamic needs of modern organizations and drive greater value for JLL clients.

“This streamlined structure will enhance client service while leveraging the full strength of JLL’s integrated capabilities,” said Neil Murray, CEO, Real Estate Management Services, JLL. “Under Paul’s stewardship, Workplace Management will drive growth and operational efficiencies, elevate client experiences and foster greater accountability and transparency across our organization. By embedding our workplace management technology solutions within Workplace Management, JLL has a more holistic view of all functions involved in operating facilities at the highest level and can bring innovation and consistency across regions for our multi-national and global clients.”

WPM takes an advisory-led approach and leans on global and local expertise, standardized delivery, insights and integrating state-of-the-art technology to reposition clients’ real estate portfolios as a value driver versus a cost center. According to JLL’s Future of Work Survey, 48% of respondents globally identified flexibility, agility and resilience as the second most important skill required for commercial real estate to deliver value by 2030. WPM continues the JLL tradition of implementing a dynamic, data-driven method to integrated facilities management (IFM) and supercharges it with other vital workplace-oriented services to enable swift responses to evolving situations and deliver even more comprehensive solutions to clients.

“We aim to empower our clients’ core businesses by dynamically and efficiently managing their facilities through safeguarding uptime, maximizing productivity, prioritizing occupant well-being and experience, and providing energy and cost saving strategies and sustainability solutions,” Morgan said. “By driving greater consistency through a more modular delivery, we will be able to scale the business and provide higher quality and resiliency for our clients.”

Morgan selected an impressive slate of leaders to collaborate on solutions that drive results for clients and oversee specific segments of the WPM ecosystem:

• Christian Whitaker, Global Head of Technical Services and Sustainable Operations (TSSO), leads JLL’s integrated maintenance, engineering, energy and sustainability services across critical and common environments.

• Tim Eldridge, Global Head of HSSEQ (Health, Safety, Security, Environment, and Quality), drives compliance and our culture of safety first and dedication to quality.

• Tim Bernardez, Global Head of Workplace Management Technologies, drives the development of technology-enabled solutions and roadmaps to enhance operational efficiency and improve service delivery. He is also responsible for growing the FM SaaS business, including Corrigo, the world’s leading facilities management CMMS platform, and JLL Marketplace.

• Gabriela Stephenson, Head of Workplace Management Transformation, oversees large-scale organizational change initiatives and leverages data analytics and industry best practices to identify areas of improvement across WPM sub-business line and accounts, in addition to responsibilities as the WPM lead for Canada.

• Peter Jones, Michael Thompson and Sean Greig lead WPM for EMEA, Americas and the Asia Pacific regions respectively, overseeing their regions’ WPM teams to enhance performance and deploy future capabilities to drive growth.

• Wei Xie, Head of Workplace Management Research and Strategy, is responsible for analyzing market trends, determining growth and differentiation opportunities and identifying key industry disruptors to drive the future direction of WPM.

This reorganization of Workplace Management within JLL’s Real Estate Management Services segment is in accordance with previously announced changes in how JLL is reporting financials that took effect January 1, 2025.

JLL Real Estate Management Services (REMS) partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient and responsible approach to shaping a better world of work. With more than 87,000 local and global specialists, the team enables the world of work, serving occupiers and investors of real estate. We improve workplace experiences, drive efficient operations and help our clients achieve their sustainability goals. We provide integrated services, including Workplace Management, Project Management, Property Management and Portfolio Services. Through technology enabled solutions, REMS creates and manages safe and inspiring spaces around the world for people to collaborate, innovate and drive meaningful change anywhere that work is performed. REMS manages over 5 billion square feet of real estate and has averted more than 120 million metric tons of CO2e by advising clients on renewable energy projects. For more information: https://www.jll.com/en-us/services/operations-management.

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